CTI solutions

Recent advancements in business communication have created a new 'class' of technology - technology that provides computer access and control of telephone functions, as well as telephone access and control of computer functions. This 'class' of technology, called computer telephony integration,automates call answering and enables users to manage different types of messages from either a personal computer or a telephone.
Computer telephony integration is providing a solution to the problem of message management. Users can now access and manage their messages from the terminal of their choice- the telephone or the personal computer- whether they're in the office or at a remote location. No longer must they check these places to access their voice mail, facsimiles, and electronic mail.